Loan Servicing

Our service doesn’t stop after you’ve closed the loan. In fact, our relationship is just beginning. Through MSF Loan Servicing, we’ll collect your monthly payment, manage your escrow account to ensure your property taxes and insurance are paid on time, and provide personalized customer service for the life of the loan.

Our revolutionary loan servicing software makes it easy for you to manage your account, which helps us deliver a better mortgage experience for you.

Of course, communication is key to a successful mortgage relationship, so if you have any questions about your mortgage, please call 866-558-8850 or email us at msfcares@mortgagesolutions.net.

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Loan Servicing Topics

How do I make a payment?

Please call 866-558-8850, option 2, to speak to a representative.

What is ACH autopay?

ACH stands for Automated Clearing House, which is a paperless way to transfer money between banks.

Why should I use ACH autopay?

Using ACH autopay to automatically pay your mortgage on the same day every month helps you avoid late fees, saves time, and makes budgeting easier.

How do I set up ACH autopay?

If you’d like to set up autopay, you’ll need your loan number. Click here to start the process.

How do I register my account?

Click here to register your account.

What is escrow?

A portion of your monthly payment goes to your escrow account. We use the funds in this account to pay things like property taxes and homeowners insurance on your behalf. We’ll also use it to pay other bills, such as mortgage insurance, if applicable. Because taxes and insurance rates change over time, your escrow amount will be adjusted every year, which could raise or lower your monthly mortgage payment.

What should I do if I missed a payment?

Call us immediately at 866-558-8850.

What should I do if I’m behind on payments?

Call us immediately at 866-558-8850.

Where do I send my first payment?

We’ll mail your first mortgage statement within seven days of funding. If paying by mail, please remit your payment to the address on your statement 10 days prior to the due date.

If your loan has been transferred to us, we’ll mail you a Notice of Assignment, which includes information on where to make your payment and how to set up autopay.

If you need more information, please call 866-558-8850 or email us at msfcares@mortgagesolutions.net.

How do I escalate a complaint?

Please call 866-558-8850 and request a Manager/Supervisor, or email us at msfcares@mortgagesolutions.net. Our goal is to reply within 48 hours.

How do I get an insurance claim check endorsed?

If the loan has been transferred to another servicer, the check must be re-issued to the new investor. If servicing was retained, the check must be sent to our servicer.

How do I get a copy of a mortgage statement?

Your billing statements can be viewed on our website.