Rachel Caple – Chief Operations Officer
Rachel Caple has more than 16 years of experience in mortgage banking industry operations. In her current role at Mortgage Solutions Financial, Rachel is responsible for oversight of operations, and works collaboratively with the sales department to ensure smooth loan delivery for all clients.
Prior to joining our team, Rachel served as vice president of operations at LenderLive Network where she provided divisional oversight for the fulfillment operations team, ensuring best-in-class, cost-effective operations for market delivery. Before LenderLive, Rachel was operations production manager at Pulte Mortgage, and vice president of fulfillment operations at Titan Investments.
Throughout her career, Rachel has trained hundreds of employees to implement best practices in customer service, loan origination, processing procedures, and loan applications. Customer satisfaction is always her top priority, and she excels at leading teams to exceed all customer satisfaction goals.
Rachel is a Certified Mortgage Lender, and is licensed as a Mortgage Loan Originator in 24 states. Residing in Castle Rock, Rachel spends her spare time with her husband Sean and four boys. She also enjoys traveling, attending her son’s hockey games, and cheering for the LA Kings hockey team.