Secondary Marketing Analyst / Lock Desk

General Purpose

The Secondary Marketing Specialist is responsible for completing lock and pricing review request queues submitted by operations
staff as well as internal and external loan officers. This person is expected to carefully review and evaluate each request. The task
will include completing the updates in the loan record, re-price loan using historical pricing tool, update the lock record, and
checking the loan changes against guidelines for eligibility purposes. The Secondary Marketing Specialist will maintain an
understanding of each channel’s specific lock policies and have basic product knowledge.

Job Description/Responsibilities

  • Relies on instruction and pre-established guidelines to perform the functions of the job
  • Monitors Lock Desk shared email in-box;
  • Answers Lock Desk Call Center inquires
  • Modifies lock and re-prices loan after initial lock
  • Complete the updates in loan records
  • Re-price loans using historical pricing tool and update lock record
  • Check the loan changes against guidelines for eligibility purposes
  • Completes rate lock renegotiations, lock extensions, and final price check
  • Locks loan with investor and secures lock confirmation
  • Generates the lock confirmation
  • Pricing and eligibility validations due to loan characteristic changes
  • Provides assistance to internal Operations staff as well as internal and external Loan Officers concerning rate lock related questions;
  • Administers all secondary market duties that aid in selling and purchasing loans
  • Complies with secondary market laws
  • While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
  • Perform related duties as requested.


  • Has knowledge of commonly-used concepts, practices, and procedures within the Mortgage Industry
  • Basic knowledge of mortgage pricing and documents including compliance
  • Maintain an understanding of each client’s specific lock policies
  • Bachelor’s degree in a related field or 1-3 years of related experience
  • Customer service oriented
  • Demonstrated ability to work with a pleasant, reliable, and responsible approach
  • Strong Interpersonal skills as well as verbal and written communication skills
  • Knowledge of Microsoft Office products
  • Strong organizational skills with attention to detail
  • Strong phone etiquette & communication skills, both verbal and written
  • Ability to prioritize workload and meet deadlines
  • Ability to work as a team member
  • Comfortable working in fast-paced environment

Position Type: Full-time, Exempt
Travel Required: No
Reports To: Director of Secondary Marketing