Correspondence Processor Mortgage Lending

General Purpose

Loan Processors play an integral part within the sales organization and serves as the company’s voice, partner and liaison to our customers. Our team members provide a superior level of customer service to internal and external customers. We take pride in the fact that our team members maintain a positive attitude backed by a strong commitment to the success of the team, reputation of the company and dedicated to finding the best answer or solution for the situation. Our team members are committed to adhering to the integrity of the company’s ability to sell the loan by following established guidelines, policies and procedures found in the Continuity Book and other company-specific resources.

The loan processor will work closely with Mortgage Experts to provide an exceptional experience to our clients. The processor will be required to complete tasks assigned in a timely manner.

Job Description

  • Represent the company is a professional and enthusiastic manner
  • Verify accuracy and consistence of loan application and supporting documentation to insure all required submissions quality assurance requirements are met in accordance to company standard
  • Verify all disclosures were provided to the borrower in accordance with state, federal, agency and company compliance standards
  • Verify lock information as applicable
  • Order verifications: VOE, MERS, Flood Certs, Drive Report with undisclosed debt monitoring, tax transcripts
  • Complete all appraisal logging information in Electronic Appraisal Delivery (EAD) portal upon receipt
  • Validate accurate AUS input and findings
  • Validate income and assets for borrowers in accordance with the AUS Findings
  • Meet crucial submission and closing deadlines
  • Maintain and cultivate communication with assigned parties
  • Audit and review loan
  • Prepare Purchase Advice
  • Follow-up on outstanding Post Close conditions

Skills/ Knowledge/ Behaviors

  • Must have demonstrated experience working with FHA, VA and USDA loans and websites.
  • Superior customer services skills
  • Excellent written and verbal communication skills
  • Attention to detail required 
  • Strong time management and organizational skills
  • A team player, ability to work independently
  • Thrive in a fast paced, high production environment
  • Readily embraces change
  • Excellent analytical and decision-making skills
  • Solid computer skills; including Microsoft Office products, DU, LP and GUS experience ideal

Position Type: Full-time, Non-exempt
Travel Required: None
Reports To: VP Ops