Appraisal Desk Coordinator

Role Overview

The Appraisal Coordinator is responsible for using professional customer service, communication and negotiation skills to successfully perform quality control review of a valuation order (appraisal/mortgage product) in order to deliver a quality product to our customer and serve as a liaison between clients and vendors, including appraisers and real estate professionals. This individual will work independently to manage varying order volumes, resolve problems and adapt to changing situations.

Essential Duties

  • Assist Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and manage conditions.
  • Review and manage the active pipeline with LenderX orders that requires reassignment, are declined, need action taken, past due, etc.
  • Review and manage the active pipeline with the VA portal
  • Maintain reports to track appraisal assignments from order date to final completion
  • Maintain workflow efficiency through LenderX
  • Maintain communication with appraisers through vendor management
  • Track invoices to ensure appraiser payments
  • Negotiate fees and/or turn times with Appraisers when necessary
  • Perform other duties and special projects as assigned

KSAO’s

  • 1 year of appraisal/mortgage industry experience preferred
  • High School Diploma or equivalent required
  • Demonstrated attention to detail and a high level of accuracy
  • Organized with the ability to multi-task in a fast-paced environment
  • Solid computer skills required, working knowledge of Microsoft Office to include Excel 
  • Excellent customer service skills and communication skills
  • Strong organizational and time management skills
  • Must be a team player, self-motivated and possess a positive attitude 
  • Personal initiative, proactive and willing to go the extra mile
  • Able to interact effectively with internal and external contacts
  • Ability to use good judgment and adapt to changing, fast-paced environment
  • Confidentiality is required due to the sensitivity of information handled

Position Type: Non-exempt
Pay Range: $17/ hr

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.