Appraisal Coordinator

Summary of Position

Mortgage Solutions Financial, LLC, of Colorado Springs is seeking an individual to fulfill the role of Appraisal Coordinator. This individual will be responsible for providing professional customer service, communication and negotiation skills to successfully perform quality control review of a valuation order (appraisal/mortgage product) in order to deliver a quality product to our customer and serve as a liaison between clients and vendors, including appraisers and real estate professionals. This individual will work independently to manage varying order volumes, resolve problems and adapt to changing situations.

Job Description and Responsibilities

  • Assist Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and manage conditions.
  • Manage appraiser roster
  • Identify and assign qualified local appraiser within established time frames
  • Review and manage the active pipeline with Mercury Network orders that requires reassignment, are declined, need action taken, past due, etc.
  • Create and maintain reports to track appraisal assignments from order date to final completion
  • Maintain workflow efficiency through Mercury Network
  • Review new client profiles as brokers sign up and update as necessary
  • Maintain communication with appraisers and AMC’s through vendor management
  • Manage profiles for MSF new hires and terms
  • Track cures and Net30’s and enter in Byte
  • Negotiate fees and/or turn times with Appraisers when necessary
  • Request bids and follow-up
  • Onboarding of new appraisers
  • Manage score cards
  • Review completed appraisals
  • Release appraisal if all information is verified and correct.
  • Send back for revisions if fail
  • Perform other duties and special projects as assigned

Skills/ Knowledge/ Behaviors

  • Basic appraisal or mortgage industry knowledge is a plus
  • High School Diploma or equivalent required
  • Demonstrated attention to detail and a high level of accuracy
  • Organized with the ability to multi-task in a fast-paced environment
  • Solid computer skills required, working knowledge of Microsoft Office to include Excel
  • Excellent customer service skills and communication skills
  • Strong organizational and time management skills are a must
  • Must be a team player, self-motivated and possess a positive attitude
  • Personal initiative, proactive and willing to go the extra mile
  • Able to interact effectively with internal and external contacts
  • Ability to use good judgment and adapt to changing, fast-paced environment
  • Confidentiality is required due to the sensitivity of information handled

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • basic appraisal / mortgage industry knowledge: 1 year

Please send your resume and cover letter to